Refund & Cancellation Policy
Last updated: 7 July 2026
This policy applies to photography and videography bookings made with BRIDEYXXX LIMITED (company number 13685383). It sits alongside our Terms & Conditions and does not affect your statutory rights.
1. Your 14-Day Cooling-Off Period
When you book online, you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013. You may cancel within 14 days of booking for a full refund. If your event takes place within those 14 days, you are asking us to begin the service inside the cooling-off period, and if you then cancel you may be charged for work already reasonably carried out in preparing for your booking.
2. Cancellation by You After the Cooling-Off Period
When you book a date, we reserve it exclusively for you and turn away other enquiries for that date. The charges below reflect a genuine estimate of the losses we suffer when a reserved date is cancelled:
- More than 90 days before the event — full refund of what you have paid, less an administration charge of no more than 10% of the booking price.
- Between 30 and 89 days before the event — 50% of the booking price is payable; the remainder is refunded.
- Less than 30 days before the event — 100% of the booking price is payable, as the date can rarely be re-booked at short notice. If we are able to re-book your date, we will refund the re-booked amount less reasonable administrative costs.
3. Rescheduling
If you need to move your event, tell us as soon as possible. We will make every reasonable effort to transfer your booking to a new date at no extra charge, subject to availability. If we have no availability for your new date, the cancellation terms above apply. Bookings moved to a later calendar year may be re-priced at the then-current package price.
4. Cancellation by Us
If we have to cancel your booking and cannot provide a suitable replacement photographer of a similar standard, you will receive a full refund of everything you have paid, including any deposit or retainer.
5. Delivered Photographs, Albums and Prints
Because photography is a bespoke service, refunds are not available simply because of subjective dissatisfaction with artistic style, provided the service was delivered with reasonable care and skill and matches the package description. If something is objectively wrong with your photographs or coverage, contact us and we will put it right — your rights under the Consumer Rights Act 2015 always apply.
Albums and prints are made to order and personalised, so they are exempt from the usual change-of-mind cancellation rights once production has begun. If an album or print arrives damaged or faulty, contact us within 48 hours of delivery with photographs of the damage and we will replace it at no cost.
6. How to Cancel
Email support@brideyxxxlimited.com from the address used for your booking, including your name and event date. Refunds are made to the original payment method within 14 days of confirming the cancellation.
